Privacy policy
Last updated: March 2026
This Privacy Policy describes how Prime Online Solutions L.L.C-FZ, the operator of the WSH Go platform (“we”, “our”, or “us”), collects, uses, stores, and protects personal information when users access the WSH Go website and services.
WSH Go is a digital platform that allows residents of participating residential buildings to subscribe to scheduled car wash services performed in building parking areas. The website enables users to check building availability, choose service plans, subscribe to services, and communicate with the service provider.
By accessing or using the WSH Go website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you interact with the WSH Go website or subscribe to our services, we may collect certain information necessary to operate the platform and provide the requested services.
Personal Information
Personal information may include:
• Full name
• Email address
• Phone number
• Building name
• Area or location
• Parking space number
• Vehicle type or category
This information is typically provided when users:
• Submit a service request
• Register or subscribe to a service plan
• Contact us through forms on the website
• Communicate with us regarding services
Payment Information
Payments for subscriptions may be processed through third-party payment providers. Payment providers may collect billing details such as payment card information, billing addresses, and transaction data.
Prime Online Solutions L.L.C-FZ does not store full payment card details on its servers. Payment information is processed and secured by the external payment provider according to their own security standards and privacy policies.
Service Information
To operate the service effectively, we may collect operational details such as:
• Selected service plan
• Vehicle category
• Service schedule preferences
• Building access information necessary to perform the service
Technical Information
When you visit the website, certain information may be collected automatically. This may include:
• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website addresses
This information is used primarily for analytics, website security, and improving the user experience.
2. How We Use Your Information
The information collected through the WSH Go platform is used to operate and improve the service.
Prime Online Solutions L.L.C-FZ may use collected information for the following purposes:
• To provide and manage car wash subscription services
• To verify whether a building is eligible for the service
• To schedule and perform car wash services
• To process payments and manage subscriptions
• To communicate with users regarding their service or account
• To respond to customer support requests or inquiries
• To improve website functionality and service performance
• To analyze usage patterns and optimize the platform
• To maintain security and prevent misuse of the service
Information is collected only to the extent necessary to operate and maintain the WSH Go platform.
3. Legal Basis for Processing
Where applicable, personal information is processed based on one or more of the following principles:
• The information is necessary to provide the requested service
• The user has voluntarily submitted the information through the website
• The processing is necessary for operational or administrative purposes
• The processing is required to comply with applicable laws or regulations
4. Sharing of Information
Prime Online Solutions L.L.C-FZ does not sell, trade, or rent personal information to third parties.
Information may be shared only when necessary for the operation of the service, including:
• Payment processing providers
• Service personnel responsible for performing the car wash service
• Technology providers supporting the website and platform infrastructure
• Legal authorities when required by applicable law
Any third-party providers involved in operating the platform are expected to handle personal information responsibly and in accordance with applicable data protection standards.
5. Data Security
Prime Online Solutions L.L.C-FZ takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, or misuse.
Security measures may include:
• Secure website connections (HTTPS encryption)
• Controlled access to administrative systems
• Secure payment processing through trusted payment providers
• Monitoring systems to detect potential security risks
Despite these precautions, no internet transmission or storage system can be guaranteed to be completely secure.
6. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy.
Information may be retained for the following reasons:
• To maintain active subscriptions and service records
• To manage customer relationships and support inquiries
• To maintain internal operational records
• To comply with legal or regulatory obligations
When personal information is no longer required for these purposes, it may be deleted or anonymized.
7. Cookies and Website Tracking
The WSH Go website may use cookies and similar technologies to improve website functionality and understand user behavior.
Cookies may be used to:
• Maintain website performance
• Analyze visitor behavior through analytics tools
• Improve navigation and usability
• Support security and system monitoring
Users may control or disable cookies through their browser settings. Disabling cookies may affect certain website functions.
8. Third-Party Services
The WSH Go website may rely on third-party services to operate certain functions of the platform.
These may include:
• Payment processing providers
• Website analytics services
• Email communication services
• Hosting and infrastructure providers
These services operate independently and may collect or process information according to their own privacy policies.
Users are encouraged to review the privacy policies of third-party services when interacting with them.
9. Links to External Websites
The website may contain links to external websites or services that are not operated by Prime Online Solutions L.L.C-FZ.
We are not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of any external websites they visit.
10. User Rights
Users may request information regarding the personal data that has been provided through the website.
Where applicable, users may request to:
• Access the personal information held about them
• Correct inaccurate or outdated information
• Request deletion of personal information where appropriate
Requests may be submitted through the contact form available on the website.
11. Children’s Privacy
The WSH Go service is intended for adults who are legally capable of entering into service agreements. The website is not designed for individuals under the age of 18, and we do not knowingly collect personal information from minors.
12. Updates to This Privacy Policy
Prime Online Solutions L.L.C-FZ may update this Privacy Policy periodically to reflect changes in the service, legal requirements, or operational practices.
Updated versions of the policy will be published on this page with the revised update date.
Users are encouraged to review the policy periodically to remain informed about how information is handled.
