Service policy
Last updated: March 2026
This Service Policy explains how the WSH Go car wash service operates and outlines the conditions under which the service is performed. The purpose of this policy is to provide clarity regarding service schedules, operational procedures, and customer responsibilities.
WSH Go is operated by Prime Online Solutions L.L.C-FZ and provides scheduled vehicle washing services for residents of participating residential buildings in Dubai.
By subscribing to the WSH Go service, users acknowledge and accept the conditions described in this Service Policy.
1. Service Model
WSH Go provides a scheduled car wash service performed in residential building parking areas.
The service operates through a subscription model where vehicles are washed automatically according to the selected service plan.
Users do not need to book appointments. Service teams follow a predefined operational schedule for each participating building.
Vehicles registered under an active subscription will be washed according to the service frequency included in the selected plan.
2. Service Frequency
The number of washes per week depends on the selected subscription plan.
Typical service plans may include:
• Two washes per week
• Three washes per week
• Four washes per week
Service days are determined by the operational schedule of the building and the service team.
Specific wash times cannot be individually requested.
3. Vehicle Location Requirement
For the service to be performed, the vehicle must be located in the registered parking space provided during the subscription process.
Customers are responsible for ensuring that:
• The parking number provided is accurate
• The vehicle is parked in the correct space
• The vehicle is accessible to the service team
If the vehicle cannot be located in the specified parking space during the scheduled service time, the wash may be skipped.
Missed washes due to incorrect parking information or vehicle absence may not be rescheduled.
4. Vehicle Accessibility
Vehicles must be accessible without obstruction.
The service team may be unable to perform the wash if:
• Another vehicle blocks access
• The parking space cannot be safely reached
• Building restrictions prevent access
If access is not possible, the wash may be skipped for that service cycle.
5. Customer Responsibilities
Customers must ensure that their vehicle is suitable for routine exterior washing.
Before the service visit, customers should ensure that:
• Windows and sunroofs are fully closed
• Vehicle doors are locked
• Loose items on the vehicle are removed
• Sensitive accessories or coverings are secured
WSH Go is not responsible for issues caused by unsecured items or improperly closed windows.
6. Type of Service
The WSH Go service is designed for routine exterior cleaning of vehicles.
The standard service may include:
• Exterior surface cleaning
• Removal of dust and light dirt
• Wiping of accessible exterior areas
The service does not include:
• Interior cleaning
• Deep detailing
• Polishing or waxing
• Stain removal
• Engine cleaning
Additional services may be introduced in the future and may be offered separately.
7. Weather Conditions
Weather conditions may affect the service schedule.
In cases such as:
• Rain
• Sandstorms
• Extreme weather conditions
The service team may postpone the wash for operational or safety reasons.
Where possible, the wash may be rescheduled within the service cycle.
8. Missed Washes
A wash may be missed under the following circumstances:
• The vehicle is not parked in the registered parking space
• The vehicle is not present during the service visit
• Access to the vehicle is blocked
• Building restrictions prevent service
• Severe weather conditions affect operations
Missed washes may not always be recoverable within the same week.
9. Vehicle Condition
The service is intended for vehicles in normal operating condition.
The service team may decline to perform the wash if:
• The vehicle has severe contamination or hazardous substances
• The vehicle condition may pose a safety risk
• The vehicle requires specialized cleaning beyond the standard service
10. Damage Reporting
WSH Go aims to perform all services with care and professionalism.
If a customer believes that a service has resulted in vehicle damage, the issue should be reported as soon as possible through the website contact form.
Reports should be submitted within a reasonable timeframe after the service visit.
Each report will be reviewed individually.
11. Building Regulations
The service is performed in residential parking areas and must comply with building management rules.
In some buildings, service operations may be subject to:
• Designated service areas
• Time restrictions
• Operational limitations set by building management
Customers acknowledge that building regulations may affect service schedules.
12. Service Availability
Service availability may vary depending on:
• Building participation
• Operational capacity
• Area coverage
WSH Go reserves the right to modify service coverage areas and operational schedules when necessary.
13. Changes to the Service Policy
This Service Policy may be updated periodically to reflect operational improvements or service changes.
Updated versions will be published on the website with the revised date.
Continued use of the WSH Go service indicates acceptance of the updated policy.
