Refund and cancellation policy
Last updated: March 2026
This Refund and Cancellation Policy explains the conditions under which subscriptions to the WSH Go service may be cancelled and whether refunds may apply. The purpose of this policy is to ensure transparency regarding billing, service interruptions, and subscription management.
WSH Go is operated by Prime Online Solutions L.L.C-FZ and provides scheduled vehicle washing services for residents of participating residential buildings in Dubai.
By subscribing to the WSH Go service, users acknowledge and accept the terms outlined in this Refund and Cancellation Policy.
1. Subscription Model
WSH Go operates through a subscription-based service model. Customers select a service plan that provides a defined number of vehicle washes per week for a monthly subscription fee.
The subscription provides access to the scheduled service cycle for the selected building and vehicle category.
Subscription fees are charged according to the pricing displayed during the checkout process.
2. Payments
Payments for subscriptions are processed through secure third-party payment providers integrated into the WSH Go platform.
By completing a purchase, customers authorize the payment provider to charge the applicable subscription fee.
Prices, billing intervals, and applicable taxes (if any) are displayed during the checkout process.
3. Cancellation of Subscription
Customers may cancel their subscription at any time.
When a subscription is cancelled:
• The cancellation will take effect at the end of the current billing period.
• The service will continue until the end of the paid subscription cycle.
• No further billing will occur after the cancellation takes effect.
Cancellation requests must be made through the website account system or through the contact form available on the website.
4. Refund Policy
Due to the operational nature of scheduled services, subscription fees are generally non-refundable once the billing cycle has started.
Refunds are not typically issued for:
• Partial use of the service
• Missed washes due to vehicle absence
• Incorrect parking location provided by the user
• Vehicle inaccessibility during service visits
• Weather-related service adjustments
• Building access restrictions
The subscription grants access to the service schedule rather than a guaranteed number of individual washes.
5. Exceptional Refund Requests
In certain exceptional cases, a refund may be considered at the discretion of the service operator.
Examples may include:
• Billing errors
• Duplicate payments
• Service unavailability due to operational limitations
• Technical issues affecting subscription activation
Each request will be reviewed individually.
Approval of refunds is not guaranteed.
6. Failed Payments
If a payment fails during a billing cycle:
• The subscription may be temporarily suspended.
• Access to the service may be paused until payment is successfully processed.
Customers are responsible for ensuring that payment information remains valid and up to date.
7. Service Interruptions
WSH Go may occasionally experience service interruptions due to factors such as:
• Weather conditions
• Building restrictions
• Operational limitations
• Safety concerns
In such cases, service schedules may be adjusted or postponed. These operational adjustments do not automatically qualify for refunds.
8. Changes to Pricing
WSH Go reserves the right to modify pricing for subscription plans.
If pricing changes occur:
• Existing subscribers may be notified before the new pricing takes effect.
• Changes will apply to future billing cycles.
9. Dispute Resolution
Customers who believe that a billing error has occurred may contact the service operator through the website contact form.
Requests should include sufficient information to review the issue, including:
• Name
• Subscription details
• Description of the issue
Each request will be reviewed in good faith.
10. Policy Updates
This Refund and Cancellation Policy may be updated periodically to reflect operational changes or service improvements.
Updated versions will be published on the website with the revised date.
Continued use of the WSH Go service indicates acceptance of the updated policy.
